Sometimes all it takes is a
simple phone call to your investment professional to resolve a problem. Maybe there was an honest mistake that can
be corrected. If talking to the investment professional doesn’t resolve the problem, talk to the firm’s manager,
and write a letter to confirm your conversation. If that doesn’t lead to a resolution, you may have to initiate
private legal action. You may need to take action quickly because legal time limits for doing so vary. Your local
bar association can provide referrals for attorneys who specialize in securities law.
The Insurance Industry
The insurance industry provides protection
against financial losses resulting from a variety of perils. By purchasing insurance policies, individuals and
businesses can receive reimbursement for losses due to car accidents, theft of property, and fire and storm
damage; medical expenses; and loss of income due to disability or death. The insurance industry consists mainly
of insurance carriers (or insurers ) and insurance agencies and brokerages. In general,
insurance carriers are large companies that provide insurance and assume the risks covered by the policy.
Insurance agencies and brokerages sell insurance policies for the carriers. While some of these establishments
are directly affiliated with a particular insurer and sell only that carrier’s policies, many are independent
and are thus free to market the policies of a variety of insurance carriers. In addition to supporting these two
primary components, the insurance industry includes establishments that provide other insurance-related
services, such as claims adjustment or third-party administration of insurance and pension
funds.
Insurance carriers assume the risk associated
with annuities and insurance policies and assign premiums to be paid for the policies. In the policy, the
carrier states the length and conditions of the agreement, exactly which losses it will provide compensation
for, and how much will be awarded. The premium charged for the policy is based primarily on the amount to be
awarded in case of loss, as well as the likelihood that the insurance carrier will actually have to pay. In
order to be able to compensate policyholders for their losses, insurance companies invest the money they receive
in premiums, building up a portfolio of financial assets and income-producing real estate which can then be used
to pay off any future claims that may be brought. There are two basic types of insurance carriers: direct and
reinsurance. Direct carriers are responsible for the initial underwriting of insurance policies and
annuities, while reinsurance carriers assume all or part of the risk associated with the existing insurance
policies originally underwritten by other insurance carriers.
Direct insurance carriers offer a variety of
insurance policies. Life insurance provides financial protection to beneficiaries—usually spouses and
dependent children—upon the death of the insured. Disability insurance supplies a preset income to an
insured person who is unable to work due to injury or illness, and health insurance pays the expenses
resulting from accidents and illness. An annuity (a contract or a group of contracts that furnishes a
periodic income at regular intervals for a specified period) provides a steady income during retirement for the
remainder of one’s life. Property-casualty insurance protects against loss or damage to property
resulting from hazards such as fire, theft, and natural disasters. Liability insurance shields
policyholders from financial responsibility for injuries to others or for damage to other people’s property.
Most policies, such as automobile and homeowner’s insurance, combine both property-casualty and liability
coverage. Companies that underwrite this kind of insurance are called property-casualty
carriers.
Some insurance policies cover groups of people,
ranging from a few to thousands of individuals. These policies usually are issued to employers for the benefit
of their employees or to unions, professional associations, or other membership organizations for the benefit of
their members. Among the most common policies of this nature are group life and health plans. Insurance carriers
also underwrite a variety of specialized types of insurance, such as real-estate title insurance, employee
surety and fidelity bonding, and medical malpractice insurance.
A relatively recent act of Congress allows
insurance carriers and other financial institutions, such as banks and securities firms, to sell one another’s
products. As a result, more insurance carriers now sell financial products such as securities, mutual funds, and
various retirement plans. This approach is most common in life insurance companies that already sell annuities;
however, property and casualty companies also are increasingly selling a wider range of financial products. In
order to expand into one another’s markets, insurance carriers, banks, and securities firms have engaged in
numerous mergers, allowing the merging companies access to each other's client base and geographical
markets.
Insurance carriers have discovered that the
Internet can be a powerful tool for reaching potential and existing customers. Most carriers use the Internet
simply to post company information, such as sales brochures and product information, financial statements, and a
list of local agents. However, an increasing number of carriers are starting to expand their Web sites to enable
customers to access online account and billing information, and a few carriers even allow claims to be submitted
online. Some carriers also provide insurance quotes online based on the information submitted by customers on
their Internet sites. In the future, carriers will allow customers to purchase policies through the Internet
without ever speaking to a live agent. In addition to individual carrier-sponsored Internet sites, several
“lead-generating” sites have emerged. These sites allow potential customers to input information about their
insurance policy needs. For a fee, the sites forward customer information to a number of insurance companies,
which review the information and, if they decide to take on the policy, contact the customer with an offer. This
practice gives consumers the freedom to accept the best rate.
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